Shipping & Returns

RETURNS

Your satisfaction is our priority. If you are not completely satisfied with your purchase and wish to return it, you may do so within 30 days of purchase. Items must be in original retail packaging, in new condition, unused and, if applicable, in the original sealed internal packaging, and have all documentation, warranty cards, manuals and accessories. After 30 days, we are unable to accept products for return. For all returns you are responsible for the delivery and return shipping costs (excluding defective or erroneously shipped items).

Exceptions:

Products used in the Bathroom, products used next to the skin are non returnable.

Before returning any product(s), you must first obtain a Return Authorization number; no returns will be accepted without an RA number. When calling to obtain an RA, make sure you have the following information handy: customer name, order number and reason for return. The RA number should be clearly written on the return address label only. Do not write on the shipping box. Packages received without an RA number will be refused and sent back to you. Ra numbers are valid for 10 days from issue. Items must be returned within 10 days of issue of the return request.

Defective and Erroneously Shipped Items

If you need to return a product that is defective or that was shipped in error, we apologize for your inconvenience. Please contact us within ten (10) days of the purchase for an RA number and we will reimburse you for both the original and return shipping costs. At your request, Parker Home Health Care will arrange for the defective product(s) to be picked up from your location for return or provide a prepaid return shipping label at our cost.

Exclusions and Exceptions

(Items that cannot be returned)

Special orders, sterile items (e.g. bandages, dressings), products that are made unsalable once opened (creams, lotions, washes, diapers, toilet appliances, items used next to the skin) are not returnable.